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Offboarding (Instructions)
We're incredibly grateful for the time that we've gotten to work together. We want to make this transition as seamless as possible. Below are steps that will help you get your website transferred over to you.
We're incredibly grateful for the time that we've gotten to work together. We want to make this transition as seamless as possible. Below are steps that will help you get your website transferred over to you.
Webflow is the platform your website is built on. Think of it like the engine behind your site. To make updates going forward, you'll need your own free account. Here's how to set one up and accept your site.
Step 1: Create your free account
Head to webflow.com and click "Get started/Start for Free" in the top right corner. You'll just need an email address and a password. If you prefer, you can also sign up using your Google account.
Use whichever email you want associated with your website going forward. This is where Webflow will send you any updates or notifications.
That's it. You don't need to pick a plan or enter any payment info right now.
Once you've created your account, fill out the short form below so we can kick off your site transfer. We just need a few quick details.
Once we submit the transfer to you, you'll receive an email from Webflow (it'll come from a @webflow.com address) with a link to accept your site.
Click that link, log into your new account, and confirm the transfer. Your site will then show up in your dashboard under "My Sites."
Nothing changes on your live website during this process. Your site stays online the entire time, visitors won't notice a thing.
Your Webflow account is free, but your website needs a hosting plan to stay published and visible to visitors. Think of it like this: the account is you, the site plan is what keeps your website's lights on.
Step 1: Open your site settings
From your Webflow dashboard, hover over your site's thumbnail and click the gear icon to open Site Settings. You can also open your site in the Designer and access settings from there.
Step 2: Go to the Plans or Billing tab
In the left sidebar of your site settings, you'll see a "Plans" or "Billing" option. Click that to see the available hosting plans.
Step 3: Choose your plan
CMS is what you need if your site has a blog, a portfolio, a team directory, or any content that's managed through Webflow's content system.
Step 4: Enter your payment info
Add a credit card, choose monthly or annual billing (annual saves you a bit), and confirm. That's it. Your site will stay published as long as this plan is active.
Webflow has an excellent library of tutorials that walk you through everything from basic text edits to more advanced changes. Rather than recreate all of that here, we'll point you straight to the best resources.
A walkthrough of how content editing works in Webflow, from a content editor's perspective. Covers what you can and can't change, and how to update safely without breaking anything.
Editing Content in Webflow →
A closer look at the simplified editing interface you'll use for day-to-day updates. This is the view where you'll spend most of your time.
Introduction to Edit Mode →
How to push your updates live, including staging vs. production domains and what to check before you hit publish.
Publishing Your Site →
If you've made it this far, your site is in your hands and you're ready to go. There's just one more thing to keep on your radar, and then we'll cover the questions that come up most often.
Your domain (like yourbusiness.com) is registered through a domain registrar, which is separate from Webflow. Webflow hosts your website, but your domain registrar owns your address.
The most important thing you can do is make sure auto-renew is turned on. If your domain expires, your website goes offline and your web address could become available to someone else.
Here's your quick to-do:
- Log in to your domain registrar (if you're not sure who that is, check what you entered in the transition form or reach out to us)
- Confirm auto-renew is turned on
- Make sure the credit card on file is current
-Verify the contact email is one you actually check
My site looks different than what I expected after editing. What happened?
You might be looking at the staging version instead of the published site. Make sure you published to your custom domain (not just the .webflow.io address). If things still look off, try clearing your browser cache or opening the site in an incognito window.
I made changes but they're not showing up on my live site.
You probably haven't published yet. Changes in the Webflow editor or Designer aren't live until you click Publish and select your custom domain. It's a common one, and an easy fix.
My site says "not secure" or shows a security warning.
This usually resolves on its own within a few minutes after publishing or updating DNS settings. If it persists for more than an hour, check that your domain's DNS records match the values above and that your SSL certificate is enabled in Webflow's site settings under the Hosting tab.
I accidentally changed something and don't know how to undo it.
If you haven't published yet, your live site is fine. You can close the Designer without publishing and your live site stays as it was. If you already published, Webflow keeps a backup of your last published version that you can restore from the Site Settings.
I need help with something bigger than a basic edit.
That's totally normal. For design changes, new pages, or more complex updates, it's worth working with a Webflow professional. We're working on finding a trusted Webflow partner that we can send you to.
What if I forget all of this?
Bookmark this page. That's what it's here for. And Webflow University (university.webflow.com) is always available as a deeper resource whenever you need it.
Thank you for being a part of Agentcy. Working with you has genuinely been a highlight, and I want to make sure this transition is as smooth as possible for everyone. Because I'm working through this process with all of my clients at once, it may take me a little longer than usual to get back to you. I haven't forgotten about you. I'm just making sure everyone gets the attention they deserve. Please don't hesitate to reach out with questions, and thank you for your patience and understanding as we wrap things up.
- Sawyer